Terms and Conditions

Quality and Warranty

All bags are made from natural leather. As it is a non-synthetic material, it has its intrinsic value and unique characteristics, including light colour variations, scars and even insect bites. These marks can be seen as the animal’s signs of life whose hide has been used to provide us with a finished product whereby no artificial process can offer.

We offer a warranty covering defects on your bag for 12 months from date of purchase. The warranty only covers damages not caused by accident, improper use, and normal wear and tear.  After the 12 months warranty period our repair service can take care of your bag at a cost, which will be communicated to you before sending it back to our atelier for repair.

 Prices and Payment

All taxes are included in the prices that are displayed on our website. Shipping costs are not included in this price. You can check the shipping cost for each product and country before checkout.

You can pay with your PayPal account or with your credit card.

Shipping

We ship all orders between 0-2 kg at these rates to the following countries :

Belgium: € 8
Germany, Luxembourg, Netherlands: €15

Please ensure shipping address is complete and correct!

If you would like to have your bag delivered to a country not on the list please contact us with your request at info@kokumo.be.

Return Policy

If you are not completely satisfied with your order, you can return the goods within 14 days after receiving them. Please send an email to info@kokumo.be before shipping back to us. As soon as we receive the goods in perfect condition, we will refund you within 7 days. Postal charges of the return are for you. We are not to be held responsible for damages or loss of return orders.

Privacy Policy

All personal data provided will be treated in a confidential manner. We only use this information for the administration of your order, deliveries and invoices. Your information will not be passed on, rented or sold to any third parties.

Information Seller

For any questions, don't hesitate to contact me at info@kokumo.be!

KBO Number: 0668.968.913